We are 5 (five) people. Can we use 1 taxi?
You cannot, even if the fifth person is a child. Primarily, it is a matter of security and at the same time, the law prohibits it. In this case, you need a second taxi.
How many people and how many luggage can you carry?
Our vehicle is a family vehicle type, sedan (Mercedes S-class).
It can carry up to 4 (four) passengers (maximum by law). The vehicle can hold 2 hand luggage: 22 x 18 x 10in or 56 x 45 x 25cm (maximum weight: 10kg) and 02 Medium suitcases: 35.5 x 29.5 x 16in or 90 x 75 x 43cm (maximum weight: 25kg).
If we have too many or large luggage that does not fit in one vehicle?
If you plan and have plenty of or even bulky luggage (large suitcases, baby stroller accessories, luggage for disabled, etc.), it is necessary to inform us when booking to try to close a vehicle with the largest luggage space. Even if this vehicle cannot accommodate your entire luggage, we may need to use a second taxi that can be arranged immediately (the specific cost will be charged to you).
I would like to close and return, can I?
Yes of course. You can also book your transfer of your return through our website or you can also book a later date simply by contacting us.
Can I smoke during transport?
Smoking is prohibited by EU legislation. If you want to smoke, we can always make a short stop if there is time available.
Are there any additional benefits, which are included in your fee?
In our taxi there is free Wi-Fi and we also provide you with a cool bottle of water for each passenger
Is there Wi-Fi in your taxi?
Yes, you can use the internet; check your emails, etc. for the entire duration of your transportation with our taxi.
Can I cancel my reservation if my trip is also cancelled?
Of course you can, by sending us an email 24 hours in advance. If the service has been paid, we will refund the amount by deducting the amount the bank holds for the transaction.
Is it cheaper if I take a taxi from the street or from the airport arrival area?
The prices that our company charges for transfers from airports / ports in Crete are among the most economical. Using our company's taxi you know the exact amount of the transfer. You also have the option to pay in other ways than cash to the driver. We also provide you with free Wi-Fi and a cool bottle of mineral water to each passenger. Finally, our drivers are experienced and selected based on strict criteria and our taxi is a luxurious and safe vehicle.
What are the hours of service?
You can contact us 24 hours a day, seven days a week, and 365 days a year. We will be happy to serve you and assist you in your travels.
Do you provide child seats?
Our company attaches great importance to the safety of children. That is why we have child seats for the convenience and safety of our little friends. Just report it to your reservation. The age of the child is also important.
Can you offer me a tour that can be tailor-made to my exact needs?
All our excursions are tailored-made to the exact needs and preferences of our customers. We can recommend a package that will suit your preferences using our local knowledge of visiting places and archaeological sites.
I would like to transfer to a location that does not appear as a destination.
Just send us to our email the destination or hotel you want to go. We will respond to you as soon as possible with the best possible price and relevant information.
Why should I trust Taxi-Heraklion?
Our company offers easy, fast and safe transportation for any service for over 50 years on the island of Crete. Our professional drivers reliably ensure your timely arrival at your destination.
I have just completed my booking; do I need to do anything else?
We will send you a confirmation email for your reservation. Please check carefully and let us know if any details is inaccurate. Please include in your original email all necessary details such as flight number, contact information, mobile number, valid email etc.
Are you sure I will not pay anything extra?
Yes - You will only pay the specific amount for your transfer / service.
There are no hidden charges or extra amounts.
Who will wait for me at the destination airport upon my arrival?
If you arrive by airplane, our driver will be waiting for you outside the arrivals building which is located just outside the luggage claim area hall.
He will hold a sign with our logo on “Taxi - Heraklion" and your name, so you will be able to identify him.
What can I do if I cannot find my driver?
Please call us immediately at +306981155385, do not leave the arrival room and we will try to locate your driver.
What will happen if my flight is delayed?
You do not have to worry about anything. We keep an eye on the timetable of airport arrivals and we are aware of any changes. The amount for our services will not change and there will be no additional charges in the event of a change in your time of arrival.
Even if your flight is scheduled to arrive earlier, we will try (this is not binding) to be consistent and wait for you at the meeting point. You are not required to inform us of any changes for your arrival due to a flight delay, although it would be very useful if you could contact us (by phone, SMS or e-mail).
Are your prices calculated in Euro?
All our prices are in EURO, due to fluctuations in foreign exchange markets it would be impossible to track prices / parity in all other currencies.
Are animals/pets allowed in your taxi?
Of course, since the animal/pet is at his pet carrying bag and having informed us by email at least 24 hours before the transfer.
What if I have a question/request that is not mentioned here?
You can send us an e-mail with your question and we will get back to you as soon as possible.
What is a car at your disposal with an hourly rental fee?
This service provides you with full and unlimited use of our car with the driver. You can use it, for example, during business trips where there is a need for permanent travel, meetings or guided sightseeing tours, or just if you want to drive by car and your journey is far from points A and B B, and also includes points C, D, E, F ', etc.